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Frequently Asked Questions

Email Support

Support Email

support@shefit.com

Phone Support

Support Phone

866.768.4872

Fit or Sizing Questions

Using your bust and rib cage (under bust) measurements are the best way to ensure you are in the right size SHEFIT® bra. We recommend measuring your bust around the fullest part and directly over your nipple line. To measure your rib cage, put the measuring tape tightly under your bust, where your breast meets your rib cage. Make sure that the measuring tape is flat on your body. Here is a video to help explain how to measure. CLICK HERE    

Both the Ultimate Sports Bra and Flex Sports bra can be worn in H-back or X-back style. Your bra will arrive in X-back style. To go to H-back, simply undo the straps and uncross them.

SHEFIT sports bras are designed with customizable features. Because of this many women’s measurements fall into two sizes. The best size is often a personal preference. For more coverage choose the larger size, for less coverage and more compression choose the small of the recommended sizes. 

We size all our bras with the same sizing standards. You should wear the same size in all 4 styles. However, some women prefer a different fit for each style. The Flex Sports Bra has a V-neckline and the Ultimate Sports Bra has a U-neckline. This can result in less coverage in the Flex than the Ultimate. 

Some women who are on the edge of sizing will choose to go up a size in the Flex Sports Bra. 

Our Low Impact Sports Bra and our Lounge Bra are made of a
seamless material that fits snug when you first put it on, some women prefer to
size up in these styles, and some enjoy the compression of their same size.   

For additional cup space in the Ultimate Sports Bra, Low Impact
Sports Bra and the Lounge Bra, try removing the breast cup inserts before you
go up a whole size.   

These bras are designed to have a reduced number of seams. The seamless design is a very special material and weaving process that creates a tighter feel when you first put it on. The material will settle and loosen a little bit after wear.  

Gapping 

  • There shouldn’t be any gapping in your bra. It should fit your body snug and move with you as you move. 
  • Your rib band should lay completely flat against your body, without any breast tissue under the rib band. 
  • The cups should be full and snug, there should be no slack in material when you move. If you have space in your cups you will bounce or sway. 

Arm Pit Skin 

THIS IS NORMAL! Everyone has that little bit of arm skin that is commonly called “Boob Fat”, your bra should not go all the way up into your armpit. If your bra is in your armpit, you could chafe and rub your arms and get sores. 

Need More Cup Space?

The Ultimate Sports Bra, Lounge Bra and Low Impact Sports Bra all feature removable cups. These removable cups can give you extra cup space when your bra fits perfect everywhere else, but you just need a little more cup space to reduce minor budging. Try removing the breast cup inserts before you go up a whole size in these bras. 

You can use your traditional bra size to find your SHEFIT size. However, did you know 80% of women are in the incorrect traditional bra size? This is why using your bust and rib cage measurements in inches and following our size chart is the best way to find your SHEFIT size.  

Virtual Fitting

A perfectly fitting bra changes the game. Whether it’s your first time trying SHEFIT, your body has changed, you have questions about your size, or you’re ordering a new style, we want to make sure you have the fit and support you deserve.

Of course. Your Fit Expert can address any concerns you have with your current SHEFIT bra and help you make adjustments. 90% of virtual fittings end with customers keeping their existing SHEFIT size. 

 

 

Each session is scheduled for 15 minutes, but could take more or less time depending on your questions.

You'll be matched with one of our dedicated Fit Experts. They’ve completed hours of rigorous training and helped thousands of women find the best size and style for their bodies and activity levels.

Bring a fabric tape measure and wear an everyday T-shirt bra with no padding, push-up or minimizing features. If you have your SHEFIT bra and need adjustment suggestions, make sure to be wearing it. No tape measure? No problem. Your Fit Expert can still guide you to the perfect size.

It’s not a requirement, but it does help your Fit Expert make sure you’re accurately measuring and getting the best fit. She’ll be happy to talk you through the process if you feel more comfortable.

Virtual fittings are free for a limited time. Typically, they’re valued at $10. 

Yes. While a virtual fitting is the most accurate way to find your best fit and make adjustments, we have other fit-finding tools to help. Text a Fit Expert , send us an email , give us a call , or learn more here .

Returns

You have 30 days from the purchase date to return your order. SHEFIT will provide a pre-paid mailing label for returns with a shipping address within the USA. Any items listed LAST CHANCE are excluded from our return policy and are final sale items. Please note, only our Bras come with the Game Changer Promise that allows you to wear them and if you are not satisfied return them with no questions asked, as long as you are within 30 days. You will not be refunded for shipping or shipping insurance cost. 

Initiate your return at SHEFIT Returns. You will need your order number and the shipping zip code to create a return.   

Your order number can be found on your packing slip or in your order confirmation email. 

If your order was already exchanged once, you will have a prefix of EXC- on your order number. 

The Game-Changer Promise

Our Bras are designed to change the game. We’re committed to providing one that fits and supports you in ways you never imagined. Try it on. Take it for a test run. Sweat in it. If it doesn’t work for you, it can be returned or exchanged for a new size within 30 days of the purchase date. No questions asked.

Our SHEFIT® apparel can be returned for a full refund or exchange if the tag is still attached and has not been worn. We require all apparel to be clean and in new condition.  

Items received with tags removed or that are not in new condition (i.e. pet hair, odor, stains) will be subject to a $25 fee or are subject to being sent back to you.  

 SHEFIT® accessories can be returned if they are in new condition and the packaging is intact.   

You have 30 days from the date of purchase to return or exchange your SHEFIT® free of charge for orders with shipping addresses within the USA.

International orders can submit a return but will have to pay for the return mailing label and can only process a return for refund at this time.

You can make one exchange per item. If you are still not satisfied, please contact support for assistance. Or you can return the item for a refund and repurchase.

No. Shipping and shipping insurance will not be refunded if you choose to return your product for a refund. 

Our return labels are all USPS prepaid mailing labels. We recommend dropping your return package off at a USPS facility and asking for a receipt for proof and tracking information. 

Your exchange order will ship once your item(s) have been received at SHEFIT and processed. We process returns within 2 business days. 

Once your return has been received to the facility, it can take 1-2 business day to be processed. Once processed, it can take 3-5 business days for your bank to release those funds back to your account.

If you used AFTERPAY or KLARNA your refund will be handled with them. 

SHEFIT will refund to the original payment method used, if you used Klarna or Afterpay they will be refunded and those vendors will then issue the bank attached to your account a refund.

SHEFIT Gift Cards are final sale, and no refund can be issued once a gift card is purchased. 

Shipping

If you placed your order with the incorrect shipping address please contact support@shefit.com as soon as possible. If your order has not been processed the shipping address can be corrected. If the order has been processed we may not be able to update the shipping address. You will receive a shipping notification email when your order has been processed. This is typically 1-2 business days after the order was placed. 

If you enter the incorrect shipping address at checkout and do not contact support@shefit.com before the order is processed your shipping insurance is void and will not cover your order

Our shipping team is committed to fast and accurate processing. Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays) after your order has been placed. 

Orders will not ship on the following holidays if the holiday falls on a business day. 

  • New Year's Day 
  • Good Friday 
  • Memorial Day
  • 4th of July
  • Labor Day 
  • Thanksgiving Day 
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

All shipping estimates are determined by the carrier selected at checkout. Shipping estimates can change depending on the carrier and environmental conditions such as weather. All shipping timelines reflect order processing times (1-2 business days) and shipping times. 

When your order is processed it will be assigned a tracking number. Tracking information will be updated by the carrier once they are in possession of your order, this can take up to 12 hours to update. You will receive a shipping notification when your order has been processed.

Free shipping promotions will only apply to US domestic orders.

International shipping fees are calculated at the time of checkout and are dependent on your shipping address.  

If you are unable to select your country when entering your shipping address at checkout, this means we are unable to ship to that location. Some of these shipping restrictions are temporary and due to COVID. Please reach out to support@shefit.com if you would like more information. 

Yes, some countries will charge additional duties, taxes or fees once your package arrives in customs. We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package. 

If you notice that your package is marked as Return to Sender by the carrier, please contact our Support Team at support@shefit.com with the subject line Return to Sender include your order number and confirm your complete shipping address. 

 You can now purchase 100% carbon offsetting, shipping protection, and dedicated support—offered by Corso.  

We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order. Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together.  

Our shipping team takes pride in packing the correct item(s) in every order. However, if a mistake is made, we want to make it right.  

Please send our support team an email at support@shefit.com with a photo of each item(s) tag as well as the packing slip. We will get a new order out to you as soon as possible and include a pre-paid return package for the miss-shipped item(s).  

Orders that have been marked by the carrier as delivered but cannot be located could be considered missing after 5 days of being marked as delivered.  

If you purchased Green Shipping Protection, claims for orders marked as delivered must be filed within 15 days of the order being marked as delivered with Corso Green Shipping Protection.

To file a claim click HERE.

Domestic orders that have not moved in transit after 7 days could be considered missing.  

International orders that have not had any tracking activity in 20 days could be considered missing.  

If you purchased Green Shipping Protection, claims for orders that have gone missing in transit must be filed with within 30 days of the last marked activity.  

To file a claim click HERE.  

Care Instructions

Hand wash, cold water, mild detergent OR Gentle cycle, cold water, gentle cycle in provided laundry bag.  

Air Dry only, lay flat or hang. 

Do not iron. 

Do not tumble dry. 

Hand wash, cold water, mild detergent OR Gentle cycle, cold water, gentle cycle in provided laundry bag.  

Tumble dry low or air dry.  

Do not iron. 

Zip up all your zippers, keep all your straps in place and turn your garment inside out. 

Cold water, gentle detergent and air drying is always the best bet for active gear. 

Using a laundry bag keeps your items from rubbing on each other.  

Wash like colors together. 

Bright colors and Neon colors often run, your best bet is to wash them separately, or by hand.  

Use a mild detergent. Harsh detergents can damage your fabric and color.  

Avoid using fabric softener. 

We do not recommend putting your SHEFIT® Ultimate Sports Bra or Flex Sports Bra in the dryer. However, your Low Impact sports Bra or Lounge Bra can withstand tumble dry low. 

No. It is best if you leave your bra zipped up and all the straps left to your custom settings. Turn it inside out and put it inside a laundry bag.  

We would not recommend that. We suggest using a mild detergent. The harsher the detergent the more it will reduce the life span of your bra. 

NO! Please do not use fabric softener on your SHEFIT® gear. This will ruin the moisture wicking finish properties of your gear.   

No, you don’t have to handwash. The industry states that for apparel garments, the washing process is what breaks down the garment the most. The more you wash, and the more aggressive you wash, the faster your garment will break down. Therefore, machine washing is safe. We test our products to withstand up to 25 machine washes.

You do not have to remove the pad to wash your SHEFIT® sports bra. If you leave your bra zipped and turn it inside out, fold it in half and place in the laundry bag the pads should stay in place. 

Yes, or you could ruin your gear. The laundry bag prevents your SHEFIT gear from getting twisted and tangled with other items.   

 This is a personal preference and dependent on your body.
Some body chemistry creates a very alkaline sweat and in these cases the sweat
can damage the zipper. Washing your Sports bra after every use will keep you
and your Bra smelling fresh.   

Yes, you can remove the liner of your gym bag and place it in a laundry bag and wash on gentle cycle in your washer. The outer shell of the gym bag can be spot cleaned with a cloth, a little soap and water. 

We believe in producing a quality product that will not fail you while in use. However, no matter how hard you push yourself, wearing your garment is not the harshest activity on your SHEFIT®. Washing your SHEFIT® bra is what affects garments the most. That is why at SHEFIT® we build and test our bras to withstand 25 washes. Compared to other leading brands that only build bra to last for 10 washes, and the majority of brands that only build to last 5 washes.  

We build our garments to be the most durable active gear on the market. Here are some tips to keeping your SHEFIT® gear performing its best.  

Each SHEFIT® product has their own set of care instructions that you can find on the label of your product.  

Payment

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay's Privacy Policy which can be found at HERE .

You can return or exchange your order that you purchased with Afterpay the same way as any other order at returns.shefit.com . If you choose to opt for a refund, SHEFIT will send the funds back to Afterpay and they will reimburse you for what you have paid to them and clear any remaining payments you owe them. 

Simply shop online and add items to your shopping cart and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in and make their purchase. It's that easy! 

Please note that all items in your shopping cart must be eligible for Installments by Afterpay.

t this time gift cards cannot be purchased with Afterpay.

If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. 

For more details, please see terms and conditions: HERE  

Shop now, pay later with Klarna.

It’s a safe and simple way to get the stuff you want when
you want it in affordable installment payments. Here’s how it works: 

  • Add products to your cart and select “Klarna”
    when you check out 
  • Enter a few personal details and you’ll know
    instantly if you’re approved 
  • Klarna will send you an email confirmation and
    reminders when it’s time to pay 
  • You can complete your future Klarna purchases
    with just one click 

More Information about Klarna

Shop today and split purchases into 4 equal interest-free installments. Zero interest and no fees when you pay on time. Simply enter your card details in the Klarna portal and automatic payments are taken every 2 weeks. Pay online or in the app. 

  

Review your latest purchases and make payments in the Klarna app or online. 

Safe and secure.

  

With Klarna, you are always covered through Klarna’s Buyer
Protection policy. Modern safeguards protect your information to prevent
unauthorized purchases.  

Shop today and split purchases into 4 equal interest-free installments. Zero interest and no fees when you pay on time. Simply enter your card details in the Klarna portal and automatic payments are taken every 2 weeks.

Pay online or in the app. 

 

Review your latest purchases and make payments in the Klarna app or online. 

Download the Klarna app: Click Here  

Log in online: Click Here  

Klarna customer service: Click Here 

Safe and secure 

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases. 

You can return or exchange your order that you purchased with Klarna the same way as any other order at returns.shefit.com. If you choose to opt for a refund, SHEFIT will send the funds back to Klarna and they will reimburse you for what you have paid to them and clear any remaining payments you owe them. 

Shop pay is a payment gateway hosted by our shopping host Shopify. It is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information. This can save time at check out, especially if they've already opted in to Shop Pay on any Shopify store.  

A customer needs to enter an email address at checkout in order to save their payment information. Customers who only enter a phone number in the contact field aren't offered the Remember me prompt to save their information. Learn more about accelerated checkouts. 

Your shipping and billing information is securely stored on Shopify’s PCI compliant servers and is only shared with a store if an order is placed. For information about how Shop Pay works or how data is stored, CLICK HERE .  

For information on how to update your Shop Pay account CLICK HERE .

If you were prompted to enter a code that was sent to you via text when you checked out, you are using Shop Pay.

We accept payment using Apple Pay, PayPal, Visa, Mastercard, Amazon Pay, Afterpay, and Klarna.  

Rewards

You will earn crowns for purchases, you will receive 1 crown for every $1 spent on eligible purchases on the site.  

In addition to purchases, you can earn crowns for taking specific actions on the site. Those actions can be found on the rewards page .  

You must be logged in with the same email address at the time of checkout that you used to create your rewards account in order to earn or redeem crowns on your order. 

Login Here

When you are logged in you will see a blue bar at checkout that you can use to select the number of crowns you would like to redeem. 

Crowns are valid for one year from your program “anniversary date”. This is the date you enrolled in the Program and occurs on a 12-month cycle. On your anniversary date each year, your Crowns reset to zero if no activity has been made within the previous 12-month cycle. 

In order to maintain your tier level, you must meet the minimum purchase threshold for that tier each year to maintain your status.  

When you join, you’ll automatically be placed in Tier 1 (Rose Gold) and be eligible for all the Benefits Tier 1 members receive. Once you make purchases that cumulative total up to at least $99 within a 12 month period, you’ll be automatically moved up to Tier 2 (Gold). If you make purchases that cumulative total up to at least $500 with a 12 month period, you’ll be automatically moved up to Tier 3 (VIP SHE).

Other Questions

Our Ultimate Sports Bra, Flex Sports Bra, and Low Impact Sports Bra all feature adjustable straps and locking zipper heads. Because of these features, many women choose one of these bras as their nursing bra of choice.

Remove one of the straps and use it to hold up your shirt by looping the strap around your shirt and re-attaching it through your neck hole. Watch this video for a visual explanation: Nursing 

WE’RE HERE FOR YOU.

Whether you’ve undergone a mastectomy, reconstruction, augmentation, or a reduction, SHEFIT supports you through your entire healing journey and protects your investment long after. Breast surgery of any kind is a surgery that requires proper healing. Our bras are perfectly designed to offer the right amount of support for all levels of recovery. 

WHY DOCTORS LOVE SHEFIT

Go from the recovery room back to everyday life in bras designed to support the healing process. 

Our Lounge Bra or Low Impact Sports Bra have the comfort and support you need immediately post-operation. Our Flex Sports Bra is perfect for you when you are released to mild activity. Our Ultimate Sports Bra will keep your breast fully supported once you are cleared for High Impact physical activity. 

WE HAVE SCIENTIFICALLY STUDIED THE SHEFIT DESIGN, AND IT ALLOWS EVEN RECENT POSTOPERATIVE BREAST PATIENTS INCREASED EARLY MOBILITY... [AND] ACTIVITY WITH SIGNIFICANTLY IMPROVED COMFORT.

 -DR. BRAD BENGTSON, MD, FACS 

PHYSICIAN ENDORSED

Endorsed by renowned breast surgeon, researcher, and educator, Dr. Brad Bengtson, SHEFIT is at the forefront of post-surgical support. 

MORE COMFORTABLE

Our easy-to-wear and to put on front zip design and adjustable straps and rib band allow for a custom fit as your body heals from surgery. 

 

LONG-TERM SUPPORT

With bust pockets designed for post-mastectomy prosthetics, our Ultimate Sport Bra transitions seamlessly to life after recovery. 

Breast Augmentation Sports Bras - SHEFIT 

Promotional discount codes cannot be combined, only one code per order. Your Crown rewards count as a promo code. Some exclusions do apply to each promo code. Promo codes cannot be applied to Last Chance (Final Sale) items. 

TryNow

As a shopper, you simply select the TryNow purchase option when adding items to your cart. At checkout, you will not be charged. An "authorization" for the full amount of your order will be placed on your card to reserve funds in case you choose to keep everything. Your 7 day "trial" will begin once your package is delivered. Once you've decided what to keep, just return the rest of your items using our Returns Portal. Once your order returns is processed, the pending hold on your account will be released within a few business days (depending on your bank's processing speeds), and you’ll only be charged for what you kept. 

Your 7 day trial begins once your package is delivered. (Be sure you keep an eye on your email inbox for updates from us on delivery!) You have until the end of the 7th day to create your return in our Returns Portal.

We won't charge you for what you kept until your return is processed at our warehouse. We inspect each item in your return and update your order status so you're only charged for what you kept. If we determine that your items do not meet our return requirements, you will be charged for that item and it will be mailed back to you. 

At this time, we are only able to support shoppers in the US.

Yes! We always offer free shipping on U.S. orders over $75 and free returns. If your original order is under $75 you'll be charged for shipping if you decide to keep the products. You may also be charged for shipping in the event that you decide to return all of the items you tried on. 

You can use a credit or debit card at checkout. Unfortunately Gift Cards and any "buy now, pay later" options like AfterPay, Klarna and Shop Pay are not accepted at this time. 

Yes! Valid discount codes and rewards can be applied to your TryNow order--just be sure to enter the discount code at checkout like usual. 

No, don't worry! Your return only needs to be mailed before the end of the trial period. The trial-end reminders are automatic, so it doesn't mean that you'll be charged if your return is in the mail. We always wait for returns to be received before charging you for any items kept, or dropping the authorization charge if you've returned everything. 

Yes! We understand sometimes shipping delays or vacations can get in the way of your trial period. Please email us at support@shefit.com to request a 1-3 day trial extension. 

Simply go to our Returns Portal to begin your return process.

Yes, as long as you are still within our standard 30 day return policy. 

Sure! Just email us at support@shefit.com to cancel your order. Please keep in mind, if your order has already shipped, we can't cancel your order, but you can follow our return policy to return your order like normal. 

Yes, as long as your order hasn't processed yet! Just email us at support@shefit.com to request an update. Please keep in mind if your order has already shipped we won't be able to update your order.  

Once you check out with the TryNow payment option, we are unable to change the payment method associated with your order. We recommend cancelling your order and placing a new one--but keep in mind, if your order has already shipped, we are not able to cancel your order. 

The charge you're seeing is a "pending" authorization. We do not charge you when you place an order, but we do place an authorization on your card for the total amount of your order. It is just like a hold that hotels or restaurants use. The way the authorization displays on your statement varies by bank. Typically, authorizations are labeled as "pending" OR they will not have a date associated with the charge, indicating that the charge has not yet posted. 

Different card providers have a limit for how long a hold can be valid. MasterCard, Visa, and American Express have partnerships with TryNow that enable a single authorization for 30 days. Discover card shoppers have a limit of 5 days. For Discover shoppers, TryNow refreshes authorizations every 5 days by cancelling the original authorization and replacing with a new one. This ensures that we’re able to charge your card for kept items at the end of the trial. We only hold one authorization at a time, but it may take 24-48 hours for the expired authorizations to drop off your statement. 

TryNow will charge and close your order several days after your trial ends--it just depends on how long it takes for your return to be processed in our warehouse. At that point, the authorization will drop, and you'll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update. 

If you returned everything, you won't see a refund because you were never charged. When you check out with TryNow, we place a pending authorization on your card to reserve funds in the event that you keep all items. If you kept everything in your order, the pending authorization would turn into a completed charge. If you returned all the items in your order, the authorization will simply drop from your card within 24-48 hours after we've processed your return.